Cancellation & No Show Policy
In order to continue providing the best possible scheduling options to our guests, we require 24 hours notice should you need to cancel or reschedule your visit with us.
Should you cancel your appointment with less than 24 hours' notice you will be charged 50% of your estimated total for booked services. If you fail to show up for a schedule appointment, You will be charged 100% of your estimated total for booked services and this charge will be required to be paid prior to booking another appointment with us.
A deposit may be required for color and texture services, which is non transferrable and non refundable, you will forfeight this deposit should you fail to show up for your appointment or cancel with less than 24 hours notice.
Should you need to cancel your appointment due to unexpected illness, unsafe weather conditions, power outages or other force of nature events with less than 24 hours' notice, Please call by 9am to advise us of such circumstances. This still causes a hardship on us, but we certainly don't want you coming in sick , or traveling in unsafe weather. However if you don't cancel by 9am the day of your service in these circumstances, the cancellation charges will still apply.
Late arrival Policy
In order to continue providing the best possible service to my guests, I will not allow any client's late arrival to affect another guest in my business.
If you arrive to the salon more than 10 minutes past your scheduled appointment start time, we will not be able to to complete your all of your services scheduled for the day.
You can choose to eliminate the cut or blow service. However, the cancellation policy will be in effect for those services and the cancellation fee will be imposed, representing 50% of those booked services.
Should you arrive more than 15 minutes late, we will not be able to provide your services and the cancellation fees of 100% will apply to all scheduled services.
This policy allows us to have plenty of time to serve our guests thoroughly and will help prevent us from running behind for you at each visit
We strive to offer our guests the highest level of guest satisfaction.
If you are having challenges with your service, let your service provider know within 3 days of your visit.
If after reviewing our consultation forms, we see that we missed the mark in the execution of your services, your service provider will be happy to correct the issue with no additional charge.
If you are simply looking for a different result than what was agreed upon in the consultation, I am happy to quote you a refinement rate, which will allow us to shift your look based on your new goals
Every effort will be made to get you back in the salon within 7 days of your redo request.
Please note that if you do not notify us within 3 days of your dissatisfaction, the redo policy becomes null and void and any requested changes will be billed according to our service menu and pricing.
Retail Return Policy
Should you make retail purchase that you are unsatisfied with, we will accept retail exchange at full credit for 14 days from your initial purchase.
Retail purchase refunds are not available. We will exchange your purchased product for another product that we believe is better suited to meet your needs and goals.
Child Safety Policy
We welcome children under 10 in the salon only if they are receiving a service themselves. Children may not accompany a parent to any appointment unless they too are booked for a service of the same length at the same time with another provider in the salon.The only exception is if there is another adult to watch over the child.
Salons can be dangerous for children who can fall, cut themselves, or be exposed to potentially harmful chemicals.
Also we try to create a relaxing environment for all our guests, and children can cause a distraction for both the styists and the other guests in the salon. We love seeing your children, however, for their safety and the safety of all others in the salon, we do ask that you make child care arrangements during your appointments