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Salon Policies

Appointment Bookings & Walk-in Policy

At Zensational Salon we strive to provide an exceptional standard of beauty care.

To achieve this, we have created a set of salon policies that ensure respect of everyone involved. We kindly request your cooperation in adhering to our cancellation policy listed below. 

We recommend booking appointments online, via phone call or text or in person. ( online is preferred ). Ideally, we suggest pre-booking multiple appointments out to ensure you get your preferred days and times.

Please know that we do our best to accommodate but at times our wait times may be longer than expected.

Therefore, walk-ins are ALWAYS welcome, but may not be able to be seen at the time of the walk-in.

Late Arrivals

We always try to be as understanding as possible. 

We also value your time as well as that of our other clients. 

If you arrive more than 15 minutes late for your scheduled appointment, there may be need to reschedule your session or shorten the treatment duration . The full price of the original scheduled appointment will still apply. 

Child Safety Policy 

Due to the size of our establishment, all the chemicals and dangerous tools in a salon environment, we ask that any children not receiving services not be brought in to the salon. 

Cancellations

We understand that unexpected circumstances may arise, however, we kindly ask that your provide at least 24 hours notice if you need to cancel or reschedule your appointment. 

Cancellations made within 24 hrs of the scheduled appointment time are subject to a cancellation fee of 50% of the service price to ensure that your service provider is compensated to some degree for the loss of income. 

Missed appointments/No shows

There may be times when the weather causes the need to cancel appointments. 

Because we respect your safety ( as well as our own) we will not charge a cancellation fee. 

Zensational Salon will absolutely push to schedule these cancelled appointments in as little time as possible.

Please know that we don't want to inconvenience anyone. If we are able to arrive in a safe and timely manner, we will do our best. If we need to close due to inclement weather or other emergencies, we will contact you once we get bearings on when we will be re-opening after any whether challenges or emergencies. 

In regard to no-shows: 1st no show, we get it, 2nd no show we will require a 50% deposit to reschedule ( you will lose your deposit if an additional no-show happens). 3rd no show will require full payment at time of booking ( again this payment will be forfeited if you don't show for your appointment. 

Return & Refund Policies

Services: 

The salon does not issue refunds on salon services for any reason once the services have been rendered and the client has left the salon without alerting the service provider that there is an issue with the result. However, we strive for full satisfaction of your service. If you are not satisfied with the work performed, we will make every effort to redo the service. Should you have any questions or concerns, please contact your service provider within 7 days so we may address these concerns .

 At that time we will reschedule you with the provider that performed your service initially and make any changes or adjustments indicated at no cost to you within 1 week of the original service. If you choose to go to another provider, then there will be additional service fees charged for the new service provider. 

Salon Products : Our salon strives to choose the best products we feel to help you maintain your services, hair health and style maintenance. If you feel unhappy with a product purchase , please return within 7 days from date of purchase and we will be happy to offer an exchange . 

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